On Monday, July 26, Express MRI began notifying patients of a data breach that may involve some of their information. Patients affected in this incident will receive a letter in the mail with information about the incident, measures Express MRI has taken, and additional steps they may consider to further secure their personal information amid the recent rise in data breaches across the United States.
If you have not received a letter as of July 31, 2021, you may contact us directly at (833) 915-0885 to confirm whether your information was involved.
Express MRI became aware of a potential data breach on July 10, 2020. With patient privacy and security as our number one priority, we took immediate action to investigate and address the incident. The investigation identified that unauthorized emails were sent from an Express MRI email account. It was believed that no patient information was accessed due to this intrusion.
However, a secondary review of the investigation was completed on June 10, 2021. This review concluded that, despite having no conclusive evidence any particular patient information was actually accessed, read or exported, it was possible files containing patient information could have been compromised.
These files contain the name, address, email address, date of birth, age, referring physician, body part scanned, and whether the scan was related to a workers’ compensation claim or motor vehicle accident investigation. No Social Security numbers, financial or insurance information, and/or patient images were affected, lost or exposed in this data breach.
Express MRI has taken significant and immediate steps to respond to this incident, including assembling a team of highly qualified experts to reinforce the security of its information technology systems. These efforts also include the implementation of increased security safeguards to further enhance the security of its network.
Express MRI understands the importance of protecting your personal information and we sincerely apologize for this inconvenience. If you have questions, please call us toll-free at (833) 915-0885, Monday through Friday from 9 a.m. to 5 p.m. Eastern.
Your Social Security number, financial or insurance information, and/or medial images were not affected, lost or exposed in this data breach.
However, we remind you it is always advisable to be vigilant for incidents of fraud or identity theft by reviewing your account statements and free credit reports for any unauthorized activity over the next 12 to 24 months. You may obtain a copy of your credit report, free of charge, once every 12 months from each of the three nationwide credit reporting companies. To order your annual free credit report, please visit www.annualcreditreport.com or call toll-free at 1-877-322-8228.